Most prominent (and long-term) function for RPA utilizations 

MORE THAN CHATBOTS, COGNITIVE RPA CAN UNDERSTAND THE CONTENT AND ROUTING THE CUSTOMER CARE FLOW, PREDEFINED COMMUNICATION WITH OTHER STAKEHOLDERS.

 Improve your customer’s experience with smart automation 

In any cases such as a customer looking for supports online, with an agent via phone call or in-store, INNORIA's software helps Call Centers to automate the whole flow for customer service – from first interaction to a delightful experience.

CHATBOTS

Customers can have responses for their requests immediately by chat bots, it's also a great tool to collect customers' feedbacks.

SELF-SERVICE

Self-service option is delivered to customers by RPA allowing access to application's back-end.

LOGIN PROCESS

With RPA, customers are assured to have secure access which allows them to create and store their login credentials.

REINFORCE SECURITY PRACTICES

With RPA, security has less chances to be broken by human error, which reinforce compliance and raise quality.

 

Support your agents with power of automation

Give your agents super power with correct information, anywhere, anytime, to solve issues as fast as possible, and deliver personalized solutions with deep insights.

  • Cut down time and cost for training

  • Cut down issue handling time by as much as 40%


Get rid of cumbersome activities from back-office

Give after-call updates and follow-up emails to robots, so your customers get their information more quickly and your agents can provide supports for more customers.

  • Decrease delay for customers

  • Increase customers' satisfaction


NATURAL LANGUAGE PROCESSING

provides responses just like human to bring the customers' experience to the next level.

OCR WITH DEEP LEARNING

extract information in realtime for automatic workflows.

ORCHESTRATION

headquarter for any campaign, any challenger

ALL DATASOURCE

API, spreadsheet, database