Improve Claims Processing by RPA

Boost the customer experience


The road to success via efficient Claims Processing

The core of insurance business is Claims Processing. At this moment, insurance companies meets commitment to customers by setting standards of service and fulfilling its contracts. The claims operation relies on speed of processing and accuracy to meet the requirements from customers, as it includes many levels of administrators, managers, customer service staffs, and manual tasks as well as different formats of documents.

 

Challenges of Claim Processing



 
Manual labor

It takes huge amount of manual labor for traditional claims process. That's why the process is more and more inconsistent and errors are tend to be made. Especially when the work is outsourced, it's even more complex to get job done correctly. It's considered normal for companies to depend on unreliable workers.


 
Inconsistent input data

Paper, .pdf, .doc, .docx files, images, emails, and many other form of input dataare incompatible and not integrated. This leads to lack of consistent and accountability.


 
Legacy Apps

Insurance companies usually depends on many frameworks of legacy applications which handle their core business.In many cases, these applications are obsolete so that they do not work with new, modern solutions.


 
Data retrieval

With many software, business processes, analytics tools, important data are usually dismissed or become very difficult to be retrieved. This could make the cost and time for data retrieval to be increased.


 
Regulation and compliance

Law changes can affect business processes a lot. Actually, in many cases, the whole business process need to be updated.This can be the bottle neck when your company have offices in many different cities or countries, which have different laws and regulations.




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RPA formalize Claims Processing

Some automation have already applied by many insurance companies, like digital documents scanning or making bots to process their entire workflows. But these solutions are divergent and each of them have its own challenges. In fact, they can make the system to be more complicated and hard to work with. The quality of result from these kind of automation mainly depends on code quality. If there's a change in the process, the code needs to be updated as well. Another disadvantage


is that they still depends on manual labor from human to process data between different systems. This put strains on the claims process, makes it prone to errors and mistakes from human. RPA provides the better results with integrated, full automation solution which solves all of mentioned disadvantages. RPA brings solution at the front layer, leaving all applications and systems at the background, including legacy frameworks, without making unwanted changes. This is also scalable based on demand from customers.


 
Unify

Our robots helps to integrate a variety of systems and applications, including CMS, ERP, Claim Application and many more. In addition, they make sure new integration works seamlessly with your legacy applications.


 
Accuracy and speed

RPA helps avoiding human mistakes in data entry and boost the processing speed by formalizing the work. With HyperAutomation, the average time required for processing is cut in half, while customer satisfaction is improved significantly . Cost is minimized as well.


 
Efficiency

By using HyperAutomation, all the cumbersome and dull jobs are handled by machine, so that human can work on processes which require creativeness and innovation.


 
Scale

Scaling up or down can be executed immediately. In addition, increasing volume does not add more cost.

Broaden automation across your company

HyperAutomation robots are very easy to be implemented and does not require programming skills. You don’t have to hire more developers to bring HyperAutomation to other departments of your organization. Everyone could build their own version of automation, including the employees with no technical skills. Our software delivers tools for building workflow at presentation layer.


This mixes a spontaneous process designer with a management platform at enterprise level, which can be implemented in the cloud or on-site to handle all of robots from a management panel. After your Claims process is formalized, automation can be spread easily to other parts of your business and bring an extraordinary customer experience.